Experience: 1 – 2 years
Only female Candidate.
- Resolve service calls using documented procedures.
- Handle routine helpdesk responsibilities and ensure time resolution as per Senior Management’s Services.
- Attend helpdesk calls through mail and calls, revert them and troubleshoot 1st level problems..
- Attend support calls, solve routine issues and escalate complex issues based on priority.
- Develop, execute and follow IT operational policies, standards and work instructions for customer support.
- Ensure customer satisfaction through continuous status information.
- Co-ordinating wit engineers for remote support and daigonasing networking issue, hardware and software issue and forwarding calls to particular team.
- Work as a part of operational team and respond to end-user issues.
- Troubleshooting the desktop related issues and configuration of OS, outlook.
- Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.
- Configuring and managing backup & procedure, evaluating software’s.