Experience: 1 – 2 years

Location: Mumbai

Only female Candidate.

Job Profile:

  • Resolve service calls using documented procedures.
  • Handle routine helpdesk responsibilities and ensure time resolution as per Senior Management’s Services.
  • Attend helpdesk calls through mail and calls, revert them and troubleshoot 1st level problems..
  • Attend support calls, solve routine issues and escalate complex issues based on priority.
  • Develop, execute and follow IT operational policies, standards and work instructions for customer support.
  • Ensure customer satisfaction through continuous status information.
  • Co-ordinating wit engineers for remote support and daigonasing networking issue, hardware and software issue and forwarding calls to particular team.
  • Work as a part of operational team and respond to end-user issues.
  • Troubleshooting the desktop related issues and configuration of OS, outlook.
  • Taking necessary actions on complaints received from client based on technical data available from various tools and resolving through field engineer.
  • Configuring and managing backup & procedure, evaluating software’s.